Here's how to be firm and forceful - without feeling guilty.
Tired of having to keep saying NO without the message sinking in? Try
the following tips to get your message across in a more assertive
1. Take note of your body language while saying no to someone. Are
you smiling? Nodding? Using positive body language may give a
conflicting message and weaken the impact of what you’re trying to say.
2. Avoid encouraging the speaker by asking questions that might
indicate that you’re interested (such as “Does it really have to be by
3. Don’t be afraid to interrupt the speaker. Passively listening
without giving any signs that you object may indicate that you’re
willing to go along with whatever it is they would like you to do, and
reinforce their confidence in asking you. Say something like, “I’m very sorry; I’m going to interrupt you…”
4. If someone approaches your desk and you want to appear more in
charge, simply stand up. Standing puts you at eye level and creates a
5. Meetings are also a great place to get stuck with extra work
that you simply don’t have time for, so starting off by saying to your
colleagues that you have no room left on your plate for extra projects
pre-empts any ideas they might have had.
Find out more about Assertiveness Training by following the link.
Staff Training is a South African soft skills training company. Contact us at info@StaffTraining.co.za for more information on any of our +30 training workshops or call (021) 839 3021.
Do you struggle to say "No"?