Warren Williams is a specialist wedding and portrait photographer. Read more
Hi, I had photographs taken for my wedding three months ago, but haven't received them. When I spoke to the photographer, he said that I could expect them the day after the wedding, but he still hasn't delivered! How do you think I should deal with the situation?
Oh dear me. This looks like another classic instance where a bride and groom haven’t done their homework properly. Look, I’ve got to call it as it is I’m afraid. If you didn’t do your homework and you didn’t sign a contract (which you took the time to look over carefully and discuss with your photographer), then I’m afraid it looks as though you’re going to get burnt. If you didn’t have a contract you can’t really do anything about it (other than shout and scream and get terribly frustrated) now can you? You have no recourse. None. Zip. Zero. And that’s not a nice place to be in. Ever. Period. But it’s the truth. You know, any photographer that tells you that you can have your photographs 24 hours after the wedding is over needs to be sent for psychiatric care (and you need to avoid that photographer no matter what). Post-processing takes time, care, love, flair, thought and creativity. That doesn’t happen overnight. So to be quite honest, I think your photographer messed up your wedding photographs and now hopes you’ll go away. But you’re not about to are you? So here’s my advice:
1. Call your photographer and tell him/her that you’d like your photographs immediately.
2. Set up a time within the next 24 hours to collect your photographs.
3. Sit down with your photographer and go through your photographs.
4. If you’re pleased with your photographs discuss a negotiated payment settlement (the photographs are after all, 3 months late). If you’re unhappy with your photographs refuse to pay any further monies. In this instance, seeking legal advice doesn’t sound worthwhile quite honestly.
And lastly, let that be a lesson in life! Always insist on contracts and guarantees – especially when you’re throwing good money at something.